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We used to miss half the trending items because our old supplier was so slow. Now new designs show up in about 3 weeks instead of 2 months, which makes a real difference for us.
The pre-shipment photos and inspection reports save me a lot of headaches. We used to get complaints about damaged balloons almost every order — that's mostly gone now.
Customs paperwork used to be my least favorite part of the job. They consolidate everything from different suppliers into one shipment and handle the documents, so clearing customs here is a lot less painful.
Finding suppliers willing to ship reliably to Lagos was always the hard part. We've had three container shipments come through on schedule now, which I couldn't count on before.
Ramadan is our busiest stretch and we order in bulk for it. Pricing came in lower than our last two suppliers, and everything still showed up on time.
We move a lot of volume through our warehouse, so timing matters. Out of our last dozen container orders, only one showed up later than expected — that's a real improvement over our last supplier.