Privacy Policy

Effective date: August 1, 2023

Balloon Party Hub (“we”, “us”, or “our”) operates balloonpartyhub.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, apply for a wholesale account, use an approved business account, or submit a quote request.

Information We Collect

Depending on how you use the website, we may collect:

  • Account and business information: name, business email, company or business name, country or region, business type, business website or social profile, optional phone or WhatsApp number, password in encrypted form, and information you provide with your application.
  • Quote information: selected products, styles or variations, SKU numbers, quantities, shipping destination, customization or packaging requirements, target dates, and other information included in your request.
  • Communications: messages sent through website forms, email, WhatsApp, or other contact methods, together with our responses.
  • Technical information: IP address, browser and device information, login and security events, cookie preferences, referring pages, and website usage data.
  • Information you update: changes to your business information, contact details, password, or account preferences.

Please do not submit confidential personal information that is not needed for your business account or quote request.

How We Use Information

We use personal information to:

  • review, approve, reject, or administer wholesale account applications;
  • authenticate users and protect account and website security;
  • show approved customers estimated wholesale price ranges and, for Canadian business accounts, corresponding CAD information;
  • prepare, respond to, and follow up on quote requests;
  • provide sourcing, product, shipping, and customer support;
  • send transactional messages such as application, approval, password-reset, and quote notifications;
  • maintain and improve website operation, performance, and usability;
  • detect fraud, misuse, spam, and security threats; and
  • meet applicable legal, tax, accounting, and record-keeping obligations.

We do not sell personal information. We do not use wholesale application or quote information to send unrelated promotional email unless you separately consent.

Wholesale Accounts and Approval

Wholesale applications are reviewed manually. Pending applicants may sign in to view their application status, but wholesale pricing remains unavailable until approval. We may contact you to verify business information. Rejected or blocked accounts cannot sign in. Approved access may be withdrawn if an account is misused or the information provided is materially inaccurate.

Quote Requests

When you submit a quote request, the selected product, variation, SKU, quantity, account information, and the requirements you enter are sent to Balloon Party Hub so that we can evaluate and respond to your request. Estimated website price ranges are informational and are not a binding offer. A final quotation may depend on specifications, order quantity, packaging, destination, exchange rates, shipping, duties, taxes, and supplier availability.

Cookies and Similar Technologies

We use necessary cookies for login, account sessions, security, quote-list functionality, language preferences, and cookie-consent choices. With consent where required, analytics or similar technologies may help us understand website use and improve performance. You can manage non-essential cookie preferences through the website’s cookie banner. For more details, see our Cookie Policy.

Service Providers and International Processing

We use service providers that support website hosting, WordPress and WooCommerce functions, wholesale account administration, quote requests, security, spam prevention, analytics, communications, email delivery, and customer support. These providers process information only as needed to provide their services or meet legal obligations.

Balloon Party Hub works with teams, suppliers, and service providers in Canada and other countries, including China and other sourcing locations. Personal information may therefore be processed outside your province, state, or country and may be subject to the laws of those jurisdictions. We limit access to information reasonably required for the relevant business purpose.

When We Disclose Information

We may disclose relevant information to employees, contractors, sourcing partners, suppliers, logistics providers, and professional advisers when necessary to evaluate or fulfill a request. We may also disclose information when required by law, to protect legal rights or safety, to investigate misuse, or in connection with a business reorganization or transfer. We do not provide account passwords to these parties.

Retention

We retain account, application, quote, communication, and security information for as long as reasonably necessary to administer the business relationship, respond to requests, maintain appropriate records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary according to the type of record and applicable requirements. When information is no longer needed, we delete, anonymize, or securely restrict it where reasonably practicable.

Security

We use reasonable administrative and technical safeguards designed to protect personal information, including access controls, account approval, password hashing, security monitoring, and restricted administrative access. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Keep your password confidential and contact us if you suspect unauthorized account access.

Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information associated with your account. You may update certain business and account details through My Account. You may also ask us to close or block your wholesale account, withdraw consent where processing relies on consent, or raise a privacy concern. We may need to verify your identity before completing a request, and we may retain information where required or permitted by law.

Children

Wholesale accounts and quote services are intended for business users and are not directed to children. We do not knowingly collect personal information from children through the wholesale application process.

Third-Party Links and Services

Our website may link to third-party websites or communication services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. We will post the revised version on this page and update the effective date. Material changes may also be communicated through the website or account email when appropriate.

Contact Us

For privacy questions or requests, contact Balloon Party Hub at sales@balloonpartyhub.net.